Uploading identity documents to wildz is a normal verification step, but it deserves care. You may need government photo ID, proof of address and proof of your payment method before a withdrawal is approved. This guide explains what to prepare, how to upload files safely, and how to protect your personal information throughout the process.

Prepare the right documents before using wildz

Verification is known as KYC, or “know your customer” checking. For New Zealand players, wildz may request documents that confirm your identity, address and ownership of the payment method. Preparing clear files first reduces delays and avoids repeated uploads.

Check the document types and dates

A government photo ID can usually establish your name and date of birth. Proof of address must be no older than 3 months, and proof of payment must also be no older than 3 months when requested. Wildz accepts PDF, PNG, JPG, GIF and BMP files up to 6 MB.

Use a secure device and connection

Choose a private device that you control, such as your own phone or computer. Avoid public computers, shared tablets and open Wi-Fi when sending identity documents. Wildz states that it uses SSL encryption, but secure habits on your side still matter.

Reduce the risk before you log in

Update your operating system and browser, enable a screen lock, and avoid saving documents in a public downloads folder. Check that the address bar shows the correct Wildz website before entering your login details. Never send identity documents through an unverified social media account or an unsolicited email address.

• Use a private, updated device.
• Connect through a trusted home or mobile network.
• Log out after completing the upload.
• Delete unnecessary copies from shared folders and recycle bins.

Upload documents through the official account area

Sign in through the official wildz nz website and follow the verification or cashier instructions shown in your account. Upload each file in the requested category instead of attaching several unrelated documents. Keep the original files until your account shows that verification is complete.

Make every image easy to read

Photograph documents in good light with all four corners visible. Do not cover your name, birth date, address, document number or expiry date. Avoid glare, blur and heavy filters. If a card is requested as payment proof, follow the on-screen instructions about which details may be hidden; do not guess.

Protect your information during verification

Identity documents contain information that can be misused if copied or shared carelessly. Wildz says customer funds are segregated and that it conducts ISO 27001 audits, but you should still limit access to your files and account.

Keep a simple record of what you send

Note the upload date, document type and any verification message shown on screen. Do not keep extra screenshots containing full card numbers or identity details. If you need help, use the support channel listed inside the account or the published support email rather than an address supplied by a stranger.

Know when wildz may request extra checks

Verification is not always limited to the first upload. Wildz states that additional checks may apply to a single transaction or cumulative transactions above NZ$2,000, measured daily or over a rolling 180-day period. A withdrawal is approved only on a verified account.

Respond carefully to a request

Read the exact request and provide only the documents needed. If a file is rejected, check its age, clarity, format and size before trying again. Do not alter information to make a document fit. Contact support if the request seems inconsistent with your account activity.

Understand your rights and the New Zealand context

Wildz lists Granturo Malta Ltd as its operator and the Malta Gaming Authority licence MGA/B2C/1079/2025, issued on 10 September 2025. That is not a New Zealand licence. New Zealand’s Online Casino Gambling Act 2026 created a domestic licensing system, with unlicensed operators expected to stop offering online casino gambling from 1 December 2026 if they have not applied for a licence.

If you have concerns about online gambling, independent online gambling support is available. You can also contact the Gambling Helpline on 0800 654 655 or text 8006, free and 24/7. Keep verification separate from promotions: a promo code wildz does not replace identity checks, and searches for a wildz Google Pay casino should not be treated as proof that a payment method is available to your account.

1. Confirm that you meet the minimum age of 18, or the higher legal age that applies where you live.
2. Prepare current, readable documents in an accepted format.
3. Upload them only through the logged-in official account area.
4. Record the request and wait for the account status to update.
5. Contact support through an official channel if verification remains unresolved.

Final checks before you submit

Take one last look at the website address, file quality and personal details before pressing upload. Do not send documents to someone promising faster withdrawals or special treatment. A careful upload protects both your account and your identity, while clear files give the verification team the best chance of processing your request without unnecessary back-and-forth. For wildz nz users, the safest approach is simple: use the official account area, share only what is requested, and keep control of every copy.